Enhancing Field Service: Remote Assistance with Augmented Reality
A Corporation, a global leader in industrial machinery manufacturing, faced challenges in providing timely and effective support to field technicians for troubleshooting complex issues. Traditional methods of remote assistance, such as phone calls or video conferencing, often fell short in conveying detailed information or visualizing complex machinery components. To address these challenges, ABC Corporation implemented a Remote Assistance solution powered by Augmented Reality (AR).